Privacy Policy

This privacy policy has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address, and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our user’s demographics and interests so that we can better understand and serve our users.

“Cookies”

Cookies are small files that store certain information about your activity on the website and are stored on your computer’s hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer so that you don’t have to reenter the information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information, and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line “no emails” or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems, and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns, and related site information with other businesses, but these statistics will not include personally-identifying information.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Notice of Privacy Practices

This notice describes how medical information about you may be used, disclosed, and safeguarded, and how you can access this information. Please review it carefully.

We hold your personal health information (PHI) in strict confidence. PHI includes records created during the assessment and treatment, such as record of symptoms, examination and test results, diagnoses, treatments, referrals, bills, and payment information. If you need information or want to contact Rose Behavioral Health, call us at 615-422-5056 or email MiriamMRose@protonmail.com for quickest response.

Under federal law we may use and disclose PHI without authorization for treatment, payment and healthcare operations. PHI may also be disclosed in cases of abuse, neglect, or domestic violence to a state or federal agency. We may also disclose PHI to persons involved in your care, such as family members, relatives, or close person friends with your consent.

To exercise any rights described above, submit a request to Rose Behavioral Health,  by emailing MiriamMRose@ProtonMail.com. If you have questions about your rights, call us anytime. If you believe your privacy rights have been violated, then you may file a complaint by e-mailing our office: MiriamMRose@ProtonMail.com.

You may also submit a complaint to the Secretary of Health and Human Services by writing to:

Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F
HHS Building
Washington, D.C. 20201

You may also submit a complaint by calling  1(800)368-1019 or emailing ocrprivacy@hhs.gov.

HIPAA Policy

I understand that I have certain rights to privacy regarding my protected health information (PHI). These rights are given by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). By signing this consent, I authorize Rose Behavioral Health, PLLC to use and disclose my PHI to administer treatment, day-to-day operations of the practice and medical record keeping stored in a HIPAA-compliant EMR.

Rose Behavioral Health may use vendors who have access to my PHI and agree to comply with HIPAA.

I have been informed of and given the right to review and secure a copy of the Notice of Privacy Practices, which contains a description of uses and disclosures of my PHI and rights under HIPAA. I understand that Rose Behavioral Health, may change terms of this notice and that I may obtain an updated copy.

We are required by law to follow the practices described in this letter. This letter is a summary of our Privacy Practices, but does not replace the full version, which has been made available to you. This notice applies to personal medical/mental health information that we have about you, and which are kept in or by this facility. With some exceptions, we must obtain your au- thorization to disclose (or release) your health care information. There are some situations in which we do not have to obtain your authorization. We can use your protected health information and share it with members of our organized healthcare arrangement (like a community provider). Neither this pamphlet nor the full Notice of Privacy Practices covers every possible use or disclosure. If you have any questions, please contact the Privacy Of\ice for this facility.

Who has access to your Personal Information?

Medical/Mental Health information about you can be used to:

Plan your treatment and services. This includes releasing information to quali\ied professionals who work at our facility and are involved in your care or treatment. It may also include provider agencies that we pay to provide services for you. We will only release as little as possible for them to do their jobs.
Submit bills to your insurance, Medicaid, Medicare, or third-party providers.

Obtain approval in advance from your insurance company.
Exchange information with Social Security, Employment Security, or Social Services. Measure our quality of services.
Decide if we should offer more or fewer services to clients.

Without your permission we may use your personal information:

• To exchange information with other State agencies as required by law.
  
• To treat you in an emergency.
  
• To treat you when there is something that prevents us from communicating with you.
  
• To inform you about possible treatment options.
  
• To send you appointment reminders
  
• For agencies involved in a disaster situation.
  
• For certain types of research.
  
• When there is a serious public health or safety threat to you or others.
  
• As required by State, Federal, or local law. This includes investigations, audits, inspections, and licensure. When ordered by a court to do so.
  
• To communicate with law enforcement if you are a victim of a crime, involved in a crime at our facility, or you have threatened to commit a crime.
  
• To communicate with coroner, medical examiners, and funeral homes when necessary for them to do their jobs.
  
• To communicate with federal of\icials involved in security activities authorized by law.
  
• To communicate with a correctional facility if you are an inmate.

What are your Rights?

• To see and get a copy of your record (with some exceptions).
  
• To appeal if we decide not to let you see all or some parts of your record.
  
• To ask for the record to be changed if you believe you see a mistake, or something is not complete.
  

You must make this request in writing. We may deny your request if:

• We did not create the entry
  
• The information is not part of the file we keep; or
  
• The information is not part of the file that we would let you see; or
  
• We believe the record is accurate and complete.
  
• To know whom, we have sent information about you for up to the last six years.
  
• The first request in a 12-month period is free. We may charge you for additional requests.
  
• To limit how we use or disclose information about you. For example-not to release information to your spouse or a provider agency. This must be made in writing, as we are not required to agree to your request.
  
• To ask that we communicate with you about medical matters in a certain way or at a certain location. This must be made in writing.
  
• To tell us (authorize) other releases of your personal information not described above.
• You may change your mind and remove the authorization at any time (in writing).

Changes to Privacy Policy; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.

Last updated: 4/21/23